Unique Dresses accepts returns for a refund on all items bought in our online store within 14 days after receiving your order, under the following conditions:
1. The returned item must be in the same condition in which it was delivered to you: unworn, unwashed, unaltered and undamaged, with all tags and cards still attached and with all of the original packaging.
2. To return an item, please send an email to firstname.lastname@example.org right away, and at least within 14 days after receiving your order. To request the dissolution of the sales agreement. Specify your order number in the subject line and clearly state the reason of return in your message.
3. If your intended return complies with our return conditions, we will send you an email with the green light for your return shipment. Please kindly note that it is not allowed to return your order prior to receiving our permission, since we cannot refund orders that do not comply with our return conditions.
4. When given the green light you will receive all the information needed to return your item, such as your return number, return proforma invoice and the return address. Make sure to clearly and completely fill out this form and include it in your return package in order to avoid any additional charges at our local customs. For the same reason also clearly mark ‘returned goods’ on the parcel. You will need to ship the items within five days after receiving the return approval. Unique Dresses will not be held responsible for packages that are detained at customs because of lacking or insufficient documentation. Incomplete returns will be refused and returned to the shipper.
We kindly ask to send us a notification with the track- and trace number when the return package has been dispatched.
And please kindly note that the return shipping costs are at the expense of the customer. The responsibility for the returned goods remains yours until it has reached us. Items lost or damaged in transit will not be refunded. Therefore we strongly advise you to insure your return shipment and use a reliable courier.
Receiving a refund
If your intended return complies with our return policy and the item arrived at our office within seven days after you received the return number, we will refund the total costs of the goods through the original payment method, including the original shipping costs and but without any possible transfer fees. Please note that custom duties and sales taxes are non-refundable through our store. Returns that do not meet our return policy will not be refunded and will be sent back to the customer.